Frequently asked questions

  • COVID-19

    • Can I still travel to Belgium ?

      Yes. Since 19 april 2021 travel in and out of Belgium is permitted. 

      If travelling, you must fulfil the following requirements :

      1. You must have a negative PCR test that was carried out at the earliest 72 hours before your departure from a red zone to Belgium. Exception : if you are not travelling by air, train, bus or boat from a country outside the EU or the Schengen Area and will be spending less than 48 hours in Belgium, no PCR test is required.

      1. Are-you staying in Belgium for more than 48 hours or are you coming to Belgium by air or boat, or by train or bus from a country outside the EU or the Schengen Area ? Fill in the Passenger Locator Form at the earliest 48 hours before you arrive in Belgium.

      Based on the answers you give, the form will work out whether you are regarded as a high-risk contact.

      • Did you receive a text message ? If so, you are a high-risk contact. You must quarantine. Get tested on day 7 of quarantine. You will receive a code for this by text message. Quarantine and testing are mandatory. Those who do not abide by the rules risk a fine of EUR 250.
      • What if you didn’t receive a text message ? You do not have to quarantine and you do not need to get tested. 
      1. Are you travelling from the United Kingdom, South Africa or South America ? You will need to quarantine. Get tested on day 7 of quarantine. You will receive a text message. Quarantine and testing are mandatory. Those who do not abide by the rules risk a fine of EUR 250.

      PLEASE NOTE : If you are not a national of the EU, or of a country that is not part of the Schengen Area, and you live in a country that is not on this list, different rules apply for essential travel. Read more here.

      From 1 july 2021

      • Arrival from a green or orange zone : No obligation to quarantine or test.
      • Arriving from a red zone : Those with a digital corona certificate with full vaccination (+ 2 weeks), a recent negative PCR test or recovery certificate do not need to be quarantined. The recent test must not be older than 72 hours before arrival in Belgium.
      • Arrival from outside the European Union : Those coming from outside the European Union must be fully vaccinated (+ 2 weeks) with a vaccine recognised by Europe and take a PCR test on the day of arrival. If the test is negative, this person does not need to be quarantined.

      Find the "Colour" codes of the European Union countries on https://reopen.europa.eu

    • Are the holiday homes and B&Bs open ?

      Yes, it’s almost business as usual but the holiday homes and B&Bs are open.

    • What are the current measures in place ?

      Since 9 June 2021, a household can rent accommodation with a maximum of 4 people (children not included).

      From 27 June 2021 :

      • Holiday homes for up to 15 people : a household can rent tourist accommodation with maximum 8 people (children up to 12 years not included).
      • Holiday homes for more than 15 people : the number of people is no longer limited provided that an established health protocol is followed.
    • Are the breakfast and guest table still available in the B&Bs ?

      Yes. Since 9 June 2021, meals can be served indoors again with max. 4 people per table (children up to the age of 12 not included). Members of the same household may share the same table.

      From 27 June 2021, meals can be served indoors with max. 8 people per table (children up to the age of 12 not included). Members of the same household may share the same table.

      Remember that not every B&B can propose this guest table service. Make sure to ask beforehand.

    • The makeup of my group makes it impossible to fully respect the governmental measures. Can I cancel my reservation ?

      You should directly contact the owner of the holiday residence to process your request or find an alternative solution.

  • Finding accommodation

    • How do I find my accommodation ?

      To find a place to stay for your next holidays, you can use the quick search engine on Home or perform an advanced search via the Find an accommodation page.

      In any case, specify Where you want to go, the Number of people as well as your Arrival and Departure date. You will see the available accommodation according to the dates you entered. If you have entered a location, you will see your results in geographical order from the closest to the farthest distance from your specified location. 

      After that, you can refine your search by selecting the filters of your choice (Online booking, Number of bedrooms, Number of bathrooms, Type of property, Type of stay, facilities, parking, accessibility, etc).

      From a computer screen, you will see a list of results associated with a map. This map allows you to locate each accommodation for up to 20 results at the same time. To view other results on other pages, click on the other numbered buttons at the bottom of the page. You can also consult the details of an accommodation by clicking directly on its tag in the map. If you do not want to see the map, click the Hide Map button.

    • How do I do a quick search on the site ?

      If you already know the reference or the name of an accommodation that is present on our site, click on the magnifying glass icon located in the upper banner of our site. Enter a reference (numbers) or the full name of the accommodation.

  • Accommodation detail page

    • What accommodation types do you have available ?

      Our site only offers accommodation that is officially authorized by the regional authorities (“Commissariat Général au Tourisme”). 

      Here are the different official categories  that are present on our site : 

      • Rural holiday home : Tourist accommodation with character that is located in the countryside.
      • City holiday home : Tourist accommodation located in the city.
      • Farmhouse : Tourist accommodation located within or in the immediate vicinity of a working farm.
      • Holiday-furnished lodging : Independent and autonomous tourist accommodation located in the countryside or in the city.
      • Bed and breakfast : Room in the owner's residence, which can be located in the countryside, a village or a town or city. The accommodation that you stay in can have 1 to 5  guest rooms.
      • Farmhouse bed and breakfast : Room in the owner's residence. The house is located within or near a working farm and can have 1 to 5 guest rooms.
      • Unique accommodation : Tourist accommodation with unexpected and unusual characteristics, particularly in terms of its architecture, new adapted use, initial vocation, originality of activities and services, and a unique geographical location.
    • What does the classification in ears or keys correspond with ?

      All our accommodation shows an official ranking based on the different degrees of comfort.

      1 ear or key : Standard comfort

      2 ears or keys : Decent level of comfort

      3 ears or keys : Very nice level of comfort

      4 ears or keys : Excellent or premium comfort

      5 ears or keys : Exceptionnel comfort

    • What does “starting from” prices correspond with ?

      This term gives a rough estimate of the lowest price that a specific accommodation can propose.

    • How can I find out the price of my future stay in advance ?

      The prices that you can see on our site are provided for information only and are not contractual. To know the exact price of your stay, you should directly contact the owner of the accommodation. For lodgings / furnished apartments, the price details will be mentioned in the contract sent by the owner.

      For accommodation that you can book online, the rate is automatically calculated. You can easily find out the exact price of your stay and pay online with your credit card.

    • What does "deposit" mean in the additional costs on the accommodation detail page ?

      The deposit is a sum of money that you pay to the owner to cover any potential damage caused to the accommodation during your stay. It must be paid on the day of your arrival at the very latest and will be refunded to you on the day of your departure or at the latest within 10 working days of your date of departure. This amount is set by the owner.

    • Under additional fees, what does "tourist tax" mean ?

      The tourist tax is a tax set by the local or regional tourist board where the accommodation is located. Its amount varies from one area to another. It can be fixed per night or per night and per person.

    • What does the term "charges" mean ?

      The charges include the water, electricity and heating costs. They are either included in the overall price, fixed (price per night), or calculated according to consumption measured during your stay.

    • How do you consult the availability of accommodation ?

      Each accommodation has an availability calendar. This calendar is updated by the owner.

      In green = dates available

      In red = dates not available

  • Book accommodation

    • How to book accommodation ?

      Our site allows you to directly book with the owner and avoid booking fees. Our team does not manage reservations.

      To reserve a stay, you have several possibilities :

      • Online booking : Some accommodations have the Online Booking option and are identified as such. For these accommodations, you book and pay for your stay directly through our site (bancontact, Visa, Mastercard). To reserve your stay, specify your dates of stay and click Reserve. When you finish paying for your reservation, you will receive a confirmation email. 
      • Reservation request : For accommodation that cannot be booked online, you can send the owner a reservation request. Sending a reservation request is not a reservation. To send your reservation request to the owner, specify your dates of stay and click Send message. Fill out the form and click Send booking request to the owner. The owner will receive your request by e-mail and respond to you as soon as possible. The owner will then send you the reservation details.
      • Telephone : Click Show telephone number to call the owner to book your stay.
    • How do I cancel a reservation ?

      To cancel a reservation made through our site, please contact the owner yourself.

    • How do I contact the owner of an accommodation before booking ?

      Do you want to ask the owner some questions before you book the accommodation ? Click Show telephone number to call the owner to ask your questions.

  • Your favorites

    • How do I add accommodation to my favorites ?

      Click the heart icon next to the name of the accommodation. If you are not yet logged into your account, you will be asked to log in to add the accommodation to your favorites. You can access all your favorites by clicking on the heart (My favorites) located in the top banner of our site.

  • Your holidaymaker account

    • What is my holidaymaker account for ?

      Your holidaymaker account allows you to add accommodations to your favorites.

    • How do I create a holidaymaker account ?

      To create a holidaymaker account on our site, click on the Login button between the heart icon and the Language selection bar and click registration form under the “You are a holidaymaker” area.

      2 ways to create your account : 

      • I create my account : Enter your Last name, First name and your Email address. Click the box beside “I’m not a robot” and click Register. You will receive an email inviting you to create your password to finalize the creation of your account.
      • Alternatively, you can connect with Facebook or Google : Our site will only receive your name, profile picture and email address allowing you to instantly create your account to save you time.